Privacy Policy
Information about how personal data is processed when you visit the website, contact us, use the shop or place an order.
1. Controller responsible for data processing
The controller within the meaning of the General Data Protection Regulation (GDPR) is:
2. Overview of processing
We process personal data only where there is a legal basis. Depending on your interaction with our website and services, the relevant basis may include performance of a contract or requested pre-contractual measures, compliance with a legal obligation, legitimate interests, or consent.
Data categories may include contact details, enquiry content, order and billing data, delivery information, technical connection data, account data and consent preferences.
3. Website access, hosting and server log data
When you visit the website, technical information may be processed automatically to deliver the website securely and reliably. This can include IP address, access time, requested page/file, referrer, browser, operating system, device information and HTTP status data.
Processing is generally based on our legitimate interest in secure, stable and efficient operation of the website and, where applicable, contractual necessity.
4. Contact forms, email and enquiries
If you contact us through the website, by email or another channel, we process the information you provide to answer the enquiry, prepare a quotation, handle pre-contractual questions or manage an existing business relationship.
The contact form may request first name, last name, email address, subject and message content. The website currently uses a WordPress form component (SureForms) to collect and transmit form submissions.
The legal basis is generally contractual or pre-contractual necessity where the enquiry relates to an order. For general enquiries, processing may also be based on our legitimate interest in communicating with website visitors and business contacts.
5. WooCommerce shop, customer accounts and orders
Our website uses WooCommerce functionality to display products and, depending on configuration, process cart, checkout, account and order information.
When an order is placed or an account created, we may process name, business name, billing/delivery address, email, telephone number where provided, order contents, quantities, transaction references, account credentials and order history.
This processing is carried out primarily to perform the contract, take requested pre-contractual steps, manage customer relationships and comply with accounting, tax and commercial record-keeping duties.
6. Payment, delivery and logistics providers
Where necessary to process a payment or deliver an order, we may disclose the minimum required data to payment providers, banks, carriers, freight companies, logistics partners, customs agents or other fulfilment providers.
Payment providers may process data under their own responsibility and privacy information. Where a service provider acts on our behalf, appropriate processing terms are used where required.
7. Cookies, local storage and consent
Our website may store information on your device or access information already stored there, for example through cookies or similar technologies.
Technologies strictly necessary to provide a service expressly requested by you may be used without consent where the legal requirements are met. Non-essential technologies are used only after obtaining the consent required by applicable law.
8. Analytics, marketing and external services
Optional analytics, advertising, embedded-media or marketing services should be activated only in accordance with consent settings and applicable law.
9. Security and encrypted transmission
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. The website uses encrypted HTTPS connections where supported.
10. Retention periods
We retain personal data no longer than necessary for the relevant purpose unless longer storage is required or permitted by law. Criteria include customer-relationship duration, contract and warranty periods, tax and commercial record-keeping rules, limitation periods, pending disputes and the need to establish, exercise or defend legal claims.
11. Your rights under the GDPR
Subject to the statutory conditions, you may have rights to access, rectification, erasure, restriction, data portability and objection, as well as the right to withdraw consent at any time for future processing.
- Request access to personal data concerning you.
- Request correction of inaccurate or incomplete data.
- Request deletion or restriction where the legal requirements are met.
- Object to certain processing based on legitimate interests.
- Receive data in a portable format where applicable.
- Withdraw consent without affecting processing carried out before withdrawal.
To exercise your rights, contact [email protected].
12. Right to lodge a complaint
You have the right to lodge a complaint with a competent data protection supervisory authority if you believe processing infringes applicable data-protection law.
13. Changes to this Privacy Policy
We may update this Privacy Policy where processing activities, website functions, service providers or legal requirements change. The current version will be published on this page.
Version: 24 September 2026.